Privacy Policy

Royal Wood Ltd ("Royal Wood", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what data we collect through our website royal-wood.com, how we use it, and your rights under the EU General Data Protection Regulation (GDPR).

1. Who we are

Royal Wood Ltd is a timber export business registered in Latvia.
Address: Matrožu iela 7a, Riga, LV-1048, Latvia.
Contact: adrians@royal-wood.com | +371 20681708

For the purposes of GDPR, Royal Wood Ltd is the data controller for any personal data submitted through this website.

2. What data we collect

We only collect personal data that you voluntarily provide to us through our contact form, by email, by phone, or through WhatsApp. This includes:

• First name and last name
• Company name
• Email address
• Phone number (where provided)
• Product interest and any details, specifications or messages you choose to share

We do not collect payment information through this website. We do not use tracking cookies for advertising or profiling.

3. Why we collect it

We process your personal data on the lawful basis of legitimate interest and, where applicable, your consent. Specifically, we use your data to:

• Respond to your enquiry
• Send pricing, product information, samples or quotations you have requested
• Maintain communication regarding ongoing or potential orders
• Keep records of business correspondence

We will not use your data for marketing without your explicit consent, and we will never sell or rent your data to third parties.

4. How long we keep it

We retain enquiry data for as long as is reasonably necessary to maintain our business relationship with you, or as required for tax, accounting and legal purposes under Latvian law. Enquiries that do not lead to a business relationship are deleted within 24 months.

5. Who has access to your data

Your data is accessed only by Royal Wood Ltd staff and trusted partners directly involved in fulfilling your enquiry, including our logistics partner for shipment coordination where relevant. Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place under GDPR.

We use the following third-party services that may process limited technical data:

• Website hosting infrastructure
• Email delivery services
• WhatsApp Business (for messages you initiate)

6. Cookies

This website uses only essential cookies required for the site to function. We do not use advertising, profiling or analytics cookies that identify you personally.

7. Your rights under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where consent is the basis for processing
• Lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija) or your local supervisory authority

To exercise any of these rights, contact us at adrians@royal-wood.com. We will respond within 30 days.

8. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. While no method of transmission over the internet is fully secure, we are committed to protecting your information using industry-standard practices.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent version. Material changes will be communicated to active clients where appropriate.

10. Contact

For any questions about this privacy policy or how we handle your data, contact:

Royal Wood Ltd
Matrožu iela 7a, Riga, LV-1048, Latvia
adrians@royal-wood.com
+371 20681708